1. Who We Are
VRV Car Service provides private chauffeur and transportation services in Chicago and Illinois. This policy applies to data we collect through our website, booking forms, and direct communication channels.
2. Information We Collect
- Contact details such as name, phone number, and email address.
- Trip and booking details such as pickup/drop-off locations, date/time, flight information, and service preferences.
- Communication records when you contact us by phone, email, WhatsApp, Telegram, or Viber.
- Technical data such as IP address, browser type, device information, and site usage analytics.
3. How We Use Information
- To process and manage bookings.
- To communicate about reservations, schedule updates, and support requests.
- To operate, maintain, and improve website performance and service quality.
- To prevent fraud, abuse, and unauthorized use.
- To comply with legal and regulatory obligations.
4. Payment Information
Payments are processed using secure payment providers. We do not store full card numbers, CVV codes, or sensitive payment credentials on this website.
5. Sharing of Information
We do not sell personal information. We may share limited data with trusted service providers (dispatch, payment, hosting, analytics), drivers/transport partners as needed to complete your ride, and public authorities when required by law.
6. Data Retention and Security
We retain information only as long as needed for service delivery, business records, and legal compliance. We apply reasonable technical and organizational safeguards, but no internet transmission or storage method is 100% secure.
7. Your Rights and Choices
You may request access, correction, or deletion of your personal data, and you may opt out of non-essential marketing communications at any time.
8. Cookies and Analytics
We may use cookies and similar technologies to understand website traffic, improve functionality, and measure performance. You can manage cookies through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated effective date.
11. Contact
For privacy questions or requests, contact us at info@vrvcarservice.com or call 224-607-8975.